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Frequently Asked Questions

Our PoliciesServicesContact Us
General FAQs
Order Status & Shipping
Returns & Exchanges
Products & Purchasing
Payment Security
Are you a Canadian company?

Yes! Modern Furniture Canada is a proud Canadian company. Our prices are listed in Canadian dollars and all our stock and shipping locations are located in Canada.

Do you have a store or showroom(s)?

No. In order to keep prices as low as possible, we operate exclusively online and pass our savings on to you! Our website is carefully designed to provide you with a shopping experience that rivals that of any showroom, with detailed images that allow you to view every item close-up and from most every angle. Many of our pieces are also pictured in beautifully decorated settings that are as informative as they are inspiring.

Where are you located?

Our head office and main warehouse are located in Montreal, QC and we also ship from locations in Ontario and British Columbia.

Do you ship outside of Canada?

Yes, we ship internationally. For international shipping, please Contact Us to receive a quote.

Do you offer designer, trade, or B2B discounts?

Yes. Our Trade Program offers member-only discounts and exclusive benefits for B2B, designers, architects, contractors, real estate agents, and other trade professionals, and it's free to join. Go to our Trade Program page now to learn more and get started today.

Do you offer volume discounts?

Yes. Depending on the product(s), the size of the order, and delivery location, we may offer volume discounts. To request a volume discount, simply Contact Us and a dedicated customer care representative will contact you within 1 business day. Buying for a business? Check out our Trade Program for exclusive savings.

What are customers saying about Modern Furniture Canada?

Modern Furniture Canada Reviews are collected by Shopper Approved, an independent third party company that surveys our customers after checkout and a few weeks later after merchandise has been received. Our surveys ask whether customers would recommend this company, whether they would purchase from this company again, what they think about our prices, how satisfied they are with the products they purchased, and product delivery time.

You can view our ratings by clicking below:

How do I check the status of my order?

The most up-to-date information about your order(s) can always be found by logging into your My Account page. There, you can view your order status, see whether it has been processed and shipped, receive your tracking information, as well as manage requests for returns, warranties, or cancellations. In addition, whenever the status of your order is updated, you will always receive a notification by email, including your tracking information once your item(s) has shippped.

How do I track my order?

As soon as your order is shipped, you will receive an email notification that includes your tracking number, so that you can track your delivery. You can also find your tracking information by logging into My Account.

How long will it take to receive my order?

Processing times and shipping delays are indicated on each product page and presented as the "Get it by" date.

  Shipping delays are calculated based on the point of origin of the shipment (e.g., which warehouse it will be shipped from) and the destination determined by your IP address, by the postal code you entered, or by the address listed in your account when you are logged in.

Although we strive to arrange shipping methods for each location that achieve the shortest delivery wait-time, shipping to certain rural areas and more remote locations may require additional time for delivery.

If I order now, can you ship my order later?

Certainly! Simply enter your desired delivery date in the "delivery instructions" box on the shipping page during checkout and we will fulfill your request.

How will my order be shipped?

We typically ship our orders with Canpar, Purolator, FedEx, UPS, as well as other trucking companies and white-glove delivery service providers, depending on the size of the order and the destination. We always strive to choose a shipping method that allows you to receive your order in the least amount of time.

Can I contact the shipping company to arrange a date and time for delivery?

Yes. When you receive your tracking information by email (tracking info can also be found in your My Account page), you may contact the shipping company to schedule a delivery time that is most convenience for you.

Can you ship my order to a different address?

Yes. We will be happy to ship your order to any address, excluding P.O. Boxes. Simply enter the correct shipping address during the checkout process.

How much will I pay for shipping?

Shipping is FREE in Canada!

Free shipping applies to nearly all regions in the 10 Canadian provinces, with the rare exception of certain remote areas.

For addresses outside the free shipping zone, shipping costs will be calculated during the checkout process, based on the items in your cart and your shipping address. The shipping quote will display in the shipping page during checkout. If you feel that the shipping rates quoted during checkout are inaccurate or higher than expected based on the number of items in your cart, the weight of your shipment, and distance to your shipping location, please Contact Us.

How can I obtain a shipping quote?

To obtain a shipping quote for delivery to a location outside of the Free Shipping zone, please Contact Us.

Why is my shipping quote so high?

You may live in a remote area that is not covered by our Free Shipping policy or the shipping quote may be a system error. If you feel that the shipping rates quoted by the website are inaccurate or are higher than expected based on the number of items in your cart, the weight of your shipment, and distance to your shipping location, please Contact Us.

How do I protect my merchandise from potential damages due to shipping?

In order to help us protect you and your merchandise in case of damages that may occur during shipping and handling, please follow these instructions carefully:

Upon delivery, you will be asked to sign a "Proof of Delivery", indicating that the merchandise was delivered in good order. Before signing this document, please inspect all merchandise carefully and indicate any damages to the box, packaging, or item, directly on the "Proof of Delivery". If you cannot thoroughly inspect your merchandise or if the driver refuses to wait while you inspect it, you must declare the merchandise as damaged directly on the "Proof of Delivery" before you sign it, even if you were not able to unwrap the merchandise or do not yet see any damages to merchandise or packaging.

Signing a "Proof of Delivery" without indicating any damages frees the transporter of all responsibility regarding loss or damage to your goods and prevents from filing any kind of damage claims on your behalf. This will prevent from subsequently providing any replacement merchandise, refunds, or compensation for loss or damages that have occurred during transport. Please read our Damaged Shipments Policy for more information.

What is your order return policy?

Easy Return Process

  • Request a return online through your My Account portal.
  • Once your return is authorized, we will provide a pre-paid shipping label and arrange a pickup of the merchandise from your location.
  • After inspection*, a refund will be processed, minus the cost of return shipping and any applicable restocking fees. Any special shipping fees paid at checkout (e.g., international or custom delivery) are not refundable.
  • Refunds appear on the original payment method typically within 1-7 business days of processing.
*Returns are inspected in our warehouse typically within 2-5 business days. Minor delays in processing may occur during the holiday season or special sales events.

Return Conditions

  • A return must be initiated within 15 days of the delivery date through your My Account portal.
  • A return must be authorized before it is shipped back.
    • Merchandise returned without authorization will be refused and shipped back to the customer at their expense.
    • Deliveries that are refused by the customer are considered unauthorized returns. If the item is returnable, applicable return charges will be deducted from the refund.
  • The item must be in new condition and not have been assembled or installed.
  • Merchandise can only be returned in its original box and must include all the original and undamaged interior packaging. Customers are encouraged to unwrap all merchandise carefully for initial inspection.
  • Returned merchandise that has suffered damages due to missing inner packaging and/or careless repackaging, or has been determined to have been used or previously assembled/installed, will be returned to the customer at their expense.
  • Restocking fees are calculated on the price of the item before any applied discounts and depend on the condition of the returned merchandise.
    • 15% minimum: Nuevo, Elite Living, Renwil, Luce Lumen, Gild Design, Kalora
    • 20% minimum: Adesso, Bellini, Amisco, Sunpan, Moes, Mercana, Coach & Mills, Modway, Zuo, !npire, WHI
    • Items returned that have any missing parts or hardware, or without complete and undamaged inner packaging, may be subject to a minimum of 20% (up to a maximum of 50%) restocking fee, depending on the extent of the issue(s).
    • Any order that is not able to be delivered or is returned or refused due to limitations of a dwelling that prevent delivery (e.g., narrow staircase, elevator, hallway, or front door; blocked street due to construction), will be subject to a 25% restocking fee as well as the cost of return shipping. The customer is responsible for ensuring the deliverability of the merchandise.
    • Normal wear to the exterior of boxes due to shipping and handling are expected and not subject to additional fees.

Non-Returnable Merchandise

  • Items delivered to a US or other international address.
  • Items assembled, installed, or unwrapped by a White Glove delivery service.
  • Items that have been assembled, installed, and/or used after delivery.
  • Items without the original box(es) and/or original and undamaged interior packaging.
  • Items labelled "Final Sale " or "Clearance" or "Open Box".
  • Special order items or built-to-order items such as Hubbardton Forge.
  • Artwork, paintings, wall art, artificial plants, mattresses, blankets, rugs, mirrors, pillows, cushions, throws, or concrete merchandise.

I financed my order with Affirm, how do I make a return?

Our standard return policy applies to all orders. If you used Affirm to pay for your order, we will process your return as usual and notify Affirm of a change to your order status. Your Affirm balance will then be updated and any payments made will be reimbursed.

I made an error in my order, how do I make changes?

If you wish to make changes to your order before the order has been processed and shipped, simply login to My Account to manage your purchase.

If you accidently ordered the wrong item (e.g., the wrong model or color) and your order has already been shipped or delivered, we will be happy to make an exchange or process a return within 15 days of the delivery date. Once you file for an exchange or request a return, a member of our customer care team will respond within 2 business days with detailed information about completing your exchange or return. Items returned without notification and/or missing the required RMA number will not be accepted and will be shipped back to the customer at their expense. To make an exchange or return request, please login to My Account now and complete the form. If you require assistance at any time, please Contact Us.

I received the wrong item(s), what do I do?

If we mistakenly sent you the wrong item(s), please Contact Us immediately. We will promptly arrange for pick-up of the incorrect item(s) and send you the correct item(s).

I purchased an out of stock item. Can I change my mind?

Absolutely, we will cancel and/or refund any backorder purchase(s) immediately upon request. Please simply visit your My Account page to cancel your order. Refunds for cancelled items are typically processed within 2 business days.

I'm ready to make my purchase, what do I do?

Once you have added your items to the shopping cart, go to the shopping cart icon (or "CART") on the top right of any page, and click the "proceed to checkout" button. If you are an existing customer, you will first login to your account (email and password). If you are a new customer, you will first create a profile.

You will then go through 3 easy steps to complete your order:

1. Shipping information

2. Payment Information

3. Review of Details and Confirmation

If you have questions at any time during the checkout process, please Contact Us.

If you prefer to make your purchase by phone, please contact one of our dedicated customer care representatives at 1-877-991-6633, weekdays 10am - 6pm (EST), and we will be happy to assist you.

The items I want are out of stock. Can I still purchase them?

Yes! We will not process payment for out of stock items until the merchandise is back in stock. As soon as the out of stock merchandise is restocked, you will be notified by email and your items will be processed and shipped within 48 hours. To check on the ETA of your out of stock order(s), please Contact Us. Most items are restocked within 1-2 weeks, with a wait time of approximately 45-60 days for more newly out of stock items.

Are your products covered by a warranty?

Yes. We understand that quality makes all the difference to our customers and we stand by what we sell. That's why all our products are fully guaranteed to be free of manufacturer's defects for 1 year. We also stock a full range or replacement parts for most pieces we sell. Please refer to our Warranties and Defects Policy for more information.

Do prices on the website include taxes?

Listed prices do not include taxes. Taxes are calculated at checkout based on your province of residence:

      Québec residents pay GST and QST

      Ontario, Nova Scotia, New Brunswick, and Newfoundland residents pay HST

      British Columbia, Alberta, Saskatchewan, Manitoba, PEI, Nunavut, Northwest Territories and Yukon residents pay GST.

Which secure payment methods do you accept?

We accept Visa, Visa Debit, Mastercard, American Express, PayPal, and Affirm.

Payment information is encrypted, protected by SSL, and is processed immediately. Payment information, including credit card information, is NEVER stored or saved by Modern Furniture Canada under any circumstances. Please read our Privacy Policy for additional details.

How Does Affirm work?

Affirm offers convenient financing on any order over $100 and under $15,000, so you can enjoy your items now and pay over time.

Payment Plan Options
For purchases under $1000, pay in four equal bi-weekly payments at 0% interest. For purchases over $1000, pay in 12 equal monthly payments with low interest rates. You can also make an extra payment or pay off your balance at any time, without penalty. All transactions are subject to approval by Affirm.*

Check Out Using Affirm
To take advantage of Affirm, place items in your cart and proceed to checkout. Select the Affirm payment method during checkout and confirm your order. You will be redirected to Affirm to complete their easy online application, in less than a minute, and get a real-time approval. Use your approved credit to pay for your purchase, with no delays. After your payment is confirmed, ModernFurniture will process and ship your order as usual.

Affirm financing can only be applied to an entire order. To apply Affirm to only part of your shopping cart, simply create two separate orders for each type of payment.

*Affirm determines the eligibility of each customer based on information provided. Unfortunately, not all customers may qualify for payment plans. For more information about your application decision, please contact Affirm.

How do you protect my personal information?

Modern Furniture Canada is committed to respecting your online privacy. We recognize your need for appropriate protection and management of any personally identifiable information you share with us. Please read our Privacy Policy for more details.

What are you doing to protect my privacy?

Modern Furniture Canada is committed to respecting your online privacy. We recognize your need for appropriate protection and management of any personally identifiable information you share with us. Please read our Privacy Policy for more details.