Our Policies

We'll match or beat any price

We will match or beat any advertised price, in Canada, for the same product. The advertised price is the total price quote from the other retailer, which includes the price of the item plus any shipping/delivery fees to your address.

To request a Price Match, please fill out the form by clicking the Price Match link located on each product page. Most requests are approved within 1 business day.

Price Match Conditions

• The product must be the same name, brand, model, and finish as the item displayed on our website.
• The product must be in stock and available for purchase from an authorized retailer.
• The matched price cannot be a pricing error, clearance, or promotional pricing.
• The other retailer cannot require a membership to order.
• Purchases are eligible for a price match within 14 days after your purchase date, so long as the product is in-stock and available for purchase from an authorized Canadian retailer.
• Price match requests are subject to review and approval.
• Price match discounts cannot be combined with any other MFC promotional offers.
• We may match prices of American dealers, on a case-by-case basis, at our sole discretion. Matched pricing must include currency exchange, shipping, brokerage, and duties.

Fast, FREE, and convenient

Shipping is absolutely FREE within Canada on any order, with the exception of certain remote areas within the 10 provinces and territories.

For customers in very remote areas, shipping quotes will be provided during checkout. If you believe your shipping quote is too high or an error, please contact us.

In stock orders are normally shipped within 1-2 business days of order receipt. Most ground delivery takes 1-7 business days. Some delays may occur in shipping due to circumstances beyond of our control (e.g., weather conditions, errors in shipping address, availability of customer to receive delivery, etc.). White glove deliveries can take 1-3 weeks depending on the product and assembly requirements.

To keep you informed of your shipment status, information at every step of the shipping process is provided to you by email and is always available by logging into your My Account. When you receive your tracking number, feel free to contact the shipping company and arrange for delivery at your earliest convenience.

It's ok to change your mind

We want you to be completely satisfied with every item you purchase. If you are not, you may return your item within 15 days of the delivery date. See conditions below.

Returning an Item

To request a return, click here.
To make an exchange, please request a return for the original order and place a new order online for the alternative item(s).

If your merchandise arrived damaged due to shipping or has a manufacturing defect, please file a claim here.

Easy Return Process

• Request a return online through your My Account portal.
• Once your return is authorized, we will provide a pre-paid shipping label and arrange a pickup of the merchandise from your location.
• After inspection*, a refund will be processed, minus the cost of return shipping and any applicable restocking fees. Any special shipping fees paid at checkout (e.g., international or custom delivery) are not refundable.
• Refunds appear on the original payment method typically within 1-7 business days of processing.

Return Conditions

• A return must be initiated within 15 days of the delivery date through your My Account portal.
• A return must be authorized before it is shipped back.
• Merchandise returned without authorization will be refused and shipped back to the customer at their expense.
• Deliveries that are refused by the customer are considered unauthorized returns. If the item is returnable, applicable return charges will be deducted from the refund.
• The item must be in new condition and not have been assembled or installed.
• Merchandise can only be returned in its original box and must include all the original and undamaged interior packaging. Customers are encouraged to unwrap all merchandise carefully for initial inspection.
• Returned merchandise that has suffered damages due to missing inner packaging and/or careless repackaging, or has been determined to have been used or previously assembled/installed, will be returned to the customer at their expense.
• Restocking fees are calculated on the price of the item before any applied discounts and depend on the condition of the returned merchandise.
• 15% minimum: Elite Living, Renwil, NCA, Gild Design, Kalora, Livabliss
• 20% minimum: Adesso, Amisco, Sunpan, Moe's, Mercana, Coach & Mills, Modway, Zuo, Inspire, WHI, Surya, Global Views, Studio A, Signature III
• Items returned that have any missing parts or hardware, or without complete and undamaged inner packaging, may be subject to a minimum of 20% (up to a maximum of 50%) restocking fee, depending on the extent of the issue(s).
• Any order that is not able to be delivered or is returned or refused due to limitations of a dwelling that prevent delivery (e.g., narrow staircase, elevator, hallway, or front door; blocked street due to construction), will be subject to a 25% restocking fee as well as the cost of return shipping. The customer is responsible for ensuring the deliverability of the merchandise.
• Normal wear to the exterior of boxes due to shipping and handling are expected and not subject to additional fees.

Non-Returnable Merchandise

• Items delivered to a US or other international address.
• Items assembled, installed, or unwrapped by a White Glove delivery service.
• Items that have been assembled, installed, and/or used after delivery.
• Items without the original box(es) and/or original and undamaged interior packaging.
• Items labelled "Final Sale " or "Clearance" or "Open Box".
• Items for which delivery has been delayed by more than 10 days at the request of the customer.
• Special order items, trade orders, or built-to-order items such as Hubbardton Forge and Lind Furniture.
• Artwork, paintings, wall art, artificial plants, mattresses, blankets, rugs, mirrors, pillows, cushions, throws, or concrete merchandise.

Help us protect your purchase

We work closely with our shipping partners to make sure your merchandise arrives safely. Still, damages from shipping and handling sometimes occur. Simply file a damaged shipment claim within 5 days of delivery and we’ll provide a resolution.

Final Sale and Clearance items are fully covered under all regular warranties.

*If your merchandise was delivered undamaged but you noticed a manufacturing defect more than 5 days after your delivery, please see Warranties.

Easy Damage Claim Process

• Login to your My Account and click the Claims tab.
• Click on Report a Damaged Shipment.
• Select the relevant order number and provide all the requested information and images.
• If we require additional information to complete your claim, we’ll contact you by email.
• Once your damage claim is approved, typically in 2-10 business days, we’ll contact you to provide a resolution (i.e., a discount, replacement parts, or a full replacement depending on the extent of the damage).
• Keep all boxes and inner packaging until the claim is resolved.
• You can view the current status of your claim in your My Account.

Tips to Expedite Your Damage Claim

• If you are asked to sign any "Proof of Delivery" document or electronic tablet, inspect the items and all packaging carefully before signing:
• Request that the delivery agent make a note on the Proof of Delivery of any visible damage to the item, box, or packaging (holes, broken taped seams, tears on sides, or crushed corners) or if you suspect the merchandise is broken at delivery before you open the box (e.g., broken glass sounds).
• Do not refuse the delivery. Any delivery that is refused by the customer will be considered an unauthorized return and the standard Return Policy will apply.
• If your merchandise is damaged, do not sign any document stating that is is not damaged.
• Take adequate photo evidence:
1. Take photos of damaged boxes or packaging before you open your merchandise.
2. Take photos of the interior packaging (how the merchandise is wrapped inside the box) before you unwrap your merchandise.
3. Unwrap your merchandise carefully and take photos of all damage that corresponds to the exterior packaging damage (e.g., if a corner of a table is chipped, take a photo of all packaging from that same corner).
• If the item was unboxed by a White Glove delivery team, take photos of the damage and report it on the "Proof of Delivery" document before signing it.
• Keep all boxes and inner packaging until your claim is resolved. A claim cannot be filed without images of the original box and the interior packaging.
• All damage claims must be received within 5 days of delivery, without exception.

Don't worry, we've got you covered

We are proud to sell quality products and we stand by what we sell. All products sold by Modern Furniture Canada are covered by a 1 year limited manufacturer's warranty against manufacturing defects and premature failure, with the exception of products by WHI, Inspire, and Mercana, which are covered for 90 days. Your warranty period begins 5 days after delivery.

If you notice your merchandise shows defects, simply file a warranty claim (see details below). We will work with our supply partner on your behalf to ensure your claim is resolved in a manner that is agreeable to you.

Final Sale and Clearance items are fully covered under all regular warranties.

*If you notice your merchandise has any damage or defects within 5 days of delivery, please see Damaged Shipments.

Easy Warranty Claim Process

• Login to your My Account and click the Claims tab.
• Click on Submit a Warranty Claim.
• Select the relevant order number and provide all the requested information and images.
• If we require additional information to complete your claim, we’ll contact you by email.
• Once your warranty claim is approved, typically in 4-10 business days, we’ll contact you to offer a resolution (i.e., a discount, replacement parts, a pro-rated refund, or a full replacement depending on the extent of the defect).
• If you wish to return the merchandise instead, file a warranty claim and indicate in the description your interest in returning the product. We will follow up by email.
• Keep all boxes and inner packaging until the claim is resolved.
• You can view the current status of your claim in your My Account.

We take it very seriously

We are deeply committed to respecting your online privacy. We recognize your need for appropriate protection and management of any personally identifiable information you share with us. For more information on the information we collect, how we collect it, and the way we protect your information, please read our Privacy Policy.