For more specific information, please enter the product SKU number found on the top of the product page or paste its URL:
Enter your Order Number (where do I find my order number?)Your order number appears in the subject line of the original order confirmation email sent to you from ModernFurniture.ca when you made the purchase. You can also log into your MY ACCOUNT page at any time to see your order number and all up-to-date information about your order
Login to MY ACCOUNT to get my order number.
The most up-to-date information we have about product stock and availability is always displayed on any product listing page.
Stock information always appears below the item price on a product listing page and may read as one of the following:
In Stock: This means there is 10 or more of the item currently in stock and will ship within 2-7 business days (depending on the item).
Hurry, only [#] left: This means that only so many [#] of that product are left in stock, but it is available for purchase and will ship within 2-7 business days, depending on the item. (Note: Not all items that go out of stock will be restocked in the future.)
Temporarily Out of Stock: This means the item is currently not in stock, but more stock is expected. ETA for new stock varies by product.
Request an ETA
Discontinued: This means the item has been discontinued by the manufacturer, it is no longer available, and no stock is remaining.
No, we do not have any store locations. We are an online retailer only, which allows us to offer our customers a large selection of modern furniture and décor at affordable and competitive prices, with great service and free shipping across Canada. We do not operate any public showrooms or store fronts to view our products.
Yes. When stock becomes available, we will process and ship your order immediately. You will be notified by email once the stock becomes available and your order is being prepared for shipping. We do not process payment for out of stock items until the merchandise is restocked and ready to ship. Most items are restocked within 1-2 weeks, however, wait times of approximately 45-60 days may occur for more newly out of stock items. Items that indicate "Discontinued" on the product page will not be restocked and cannot be back ordered.
Products that are in stock are typically shipped in 1-2 business days. However, products including certain pillows and rugs may take longer to be shipped (i.e., 7-14 business days).
Backorders placed for out of stock items will be shipped as soon as the product is back in stock (ETAs for stock vary by product).
Customers in major cities and most urban areas usually receive their in-stock orders within 1-5 business days.
Common delivery wait-times by province:
Quebec and Ontario: usually 1-2 business days.
Western Ontario, Manitoba, and the Maritimes: usually 2-4 business days.
Saskatchewan, Alberta, and BC: usually 3-5 business days.
We strive to arrange shipping methods for each location that achieve the shortest delivery wait-times, however, shipping to certain rural areas and more remote locations may require additional time for delivery.
To obtain more specific information about a product, please enter the product SKU or URL in the box above.
Shipping is FREE in Canada for all orders over $50. Orders under $50 ship for just $4.99 in Canada. Free shipping applies to nearly every region in the 10 Canadian provinces, with the rare exception of certain remote areas.
For addresses outside the free shipping zone, shipping costs will be calculated during the checkout process, based on the items in your cart and your delivery address. After adding items to your shopping cart, enter your delivery address and proceed to the shipping page to obtain a shipping quote immediately (if shipping is NOT free). If you feel that the shipping rates quoted by the system are inaccurate or higher than expected based on the number of items in your cart, the weight of your shipment, and your shipping location, please Contact Us to inquire.
Please enter your postal code below
We ship internationally. Shipping in Canada is FREE on all orders over $50 (orders under $50 ship for $4.99), with the rare exception of certain remote areas.
To obtain a shipping quote to an international location, please Contact Us. Shipping quote requests typically receive a full response within 24 hours, but response times may vary depending on the manufacturer(s) of the item(s) you are interested in.
We ship our orders with Midland Courier, Purolator Express, Purolator Ground, Purolator Freight, Western Logistics, UPS Canada, VA Transport, or FedEx Ground, depending on the size of the order and the destination. We always strive to choose a shipping method that allows you to receive your order in the least amount of time.
Yes, all prices on the website are listed in Canadian Dollars.
No, prices on the website do not include applicable taxes.
Taxes are calculated at checkout based on your province of the shipping address:
Québec residents pay GST and QST
Ontario, Nova Scotia, New Brunswick, and Newfoundland residents pay HST
British Columbia, Alberta, Saskatchewan, Manitoba, PEI, Nunavut, Northwest Territories and Yukon residents pay GST.
To determine the total price for an item or order, including all taxes and shipping:
1. Add your item(s) to your shopping cart and proceed to checkout.
2. Enter your address information, including your postal code, in order to calculate applicable taxes and any shipping charges (if not free).
3. The final total for your order including applicable taxes and shipping will be displayed in the order summary details before you confirm your purchase.
We accept INTERAC ONLINE, VISA, MASTERCARD, AMERICAN EXPRESS, and PAYPAL.
RETURNS & EXCHANGES POLICY
We want you to be completely satisfied with every item you purchase. If you are not completely satisfied, you may return your item within 15 days of the delivery date for a full refund (excluding shipping paid at the time of purchase, if applicable), or an exchange (except for special orders, items labeled "final sale", items by CDI Furniture, and some assembled items).
Free Returns
We offer two options for items specifically labelled "free return":
1. Items labelled "free return" can can be returned at no cost to you for store credit.
2. These items can also be returned for a full refund minus the return shipping costs.
In both cases, shipping paid at the time of purchase, if applicable, will be excluded from refunds and store credit.
Returning an Item
If you wish to make a return or exchange, click here.
We offer two options for returns:
1. We provide prepaid shipping labels and schedule a pickup at your location at your earliest convenience. We will find the lowest available rate in order to minimize the cost of return shipping that will be deducted from your refund (unless the item is labelled "free return").
2. Receive an RMA number and send it back yourself, any way you want, as long as the package is insured and trackable.
Nobody likes restocking fees and we do all we can to avoid them, therefore, please unwrap your merchandise carefully, keeping in mind that merchandise can only be returned in its original packaging. We understand that products will be opened and we expect a resonable amount of wear from shipping, however, any opened merchandise that is returned with damaged, missing, or destroyed packaging may be subject to a minimum 15% restocking fees. Nuevo products are always suject to a minimum 10% restocking fee.
Merchandise returned without a valid RMA number will be refused and shipped back to the customer at their expense. Shipments that are refused by the customer are considered returns and applicable charges will be deducted from your refund. Refunds are processed within 1-5 business days.
Typically, yes. Temporarily Out of Stock listings usually indicates that our supplier has ordered and is waiting to receive new stock. Average wait times for restocking are 45-60 days depending on the item and the manufacturer.
No. Items that have been discontinued by the manufacturer will not be restocked or become available again in the future.
Yes. When stock becomes available, we will process and ship your order immediately. You will be notified by email once the stock becomes available and your order is being prepared for shipping. We do not process payment for out of stock items until the merchandise is restocked. Most items are restocked within 1-2 weeks, however, wait times of approximately 45-60 days may occur for more newly out of stock items or for certain manufacturers. Items that indicate “Discontinued” on the product page will not be restocked and cannot be back ordered.
Yes. We do not process payment for a back order until the merchandise is restocked and ready to ship. If the wait time for your item(s) becomes too long or you change your mind before the item is restocked and shipped, you can cancel your order from your MY ACCOUNT page (please follow the steps below):
1. Log into your My Account
2. Under the Manage My Orders tab, go to Order History
3. Find the relevant order and click the “Cancel” button next to the order. A confirmation should appear and the order status will change. That's it! You do not need to contact us further to confirm cancellation once you complete these steps.
All current and up-to-date information we have about your order status is always displayed in your MY ACCOUNT page, in Order History under the Manage My Orders tab. You can access your current order status by logging in to MY ACCOUNT even if you checked out as a guest or by phone. It's quick and easy:
View order status
As information becomes available about the status of your order, it will be updated here.
You will receive an email when your order is shipped that will include your tracking information to track your package and/or schedule a delivery time with the shipping company.
If your order status is currently "Preparing", it is being prepared for shipping. This means that the shipping method is being arranged and your items are being collected and carefully packaged for the shipment.
Depending on the number of items in your order and the manufacturer(s), some orders may take longer to ship/deliver than estimated on your email order confirmation. Shipping delays of up to 3 additional business days from the estimated ship date are not abnormal and do not require further action by the customer. We appreciate your patience while we carefully prepare your merchandise for delivery as fast as we can.
If you feel that your are experiencing extended delays in your order processing, please contact us to follow-up on your order.
If your order status is currently "Preparing", it is being prepared for shipping. This means that the shipping method is being arranged and your items are being collected and carefully packaged for the shipment.
Depending on the number of items in your order, the manufacturer(s), delivery location, type of item (e.g., fragile or very large), some orders may take longer to ship/deliver than estimated on your email order confirmation. Shipping delays of up to 3 additional business days from the estimated ship date are not abnormal and do not require further action by the customer. We appreciate your patience while we carefully prepare your merchandise for delivery as fast as we can.
When your order status changes from "Preparing" to "Shipped", you will receive an email confirmation with your tracking information so you can track your order. This information will also be updated in your MY ACCOUNT page.
If no tracking information is currently showing in your Order History in MY ACCOUNT, your item has not yet shipped and/or we have not yet received your tracking information.
If you feel that your are experiencing extended delays in your order processing, please contact us to follow-up on your order.
If you have received your shipping confirmation email with a tracking number, you can simply click the tracking link in the email to track your package.
You can also track your package by logging into your MY ACCOUNT, even if you checked out as a guest or by phone. It's quick and easy:
Track my shipment
Under Order History simply find the relevant order and click the tracking number displayed to directly track your package with the shipping company.
NOTE: If tracking information for your order is not yet showing, the order has not yet shipped and we do not have tracking information. When it becomes available, we will update your order status immediately, and you will also receive an email confirmation so that you can track your package and/or schedule a delivery time with the shipping company directly. We appreciate your patience while we carefully prepare your order for shipping.
If you are missing items in your order, first login to your MY ACCOUNT page to confirm whether all items in your order have a "Shipped" status in the Order History section. Commonly, orders with multiple items get shipped in more than one shipment, as items are coming from different warehouses.
If you have received only part of your order, the remaining items are still being prepared for shipping and will be shipped as soon as they are ready. When the remaining items in your order have shipped, you will receive a new tracking number and an email confirmation so that you can track the rest of your items.
Most items are restocked within 1-2 weeks, but times can vary depending on the supplier. Average wait times of approximately 45-60 days for more newly out of stock items are not uncommon.
To inquire about the ETA for a specific item or backorder, please email us, noting that it can take up to 48 hours to confirm information about the status of a shipment arrival with a supplier. We do not have up-to-date arrival information about every out-of-stock item. We appreciate your patience while we process your request. As soon as we obtain the ETA information you request, we will email you immediately.
If you have already been notified that your claim is approved, the replacement part(s) will be prepared for shipping typically within 1-2 business days and an email confirmation will be sent to you when it has shipped, including a tracking number so you can track your parts. If you have not yet received your tracking information, the order is still being prepared. Preparing replacement parts for shipping may take longer than normal if there are a number of parts that require replacement or the item is no longer in stock and parts need to be sourced from the manufacturer directly. As soon as your parts are prepared, they will be shipped to you immediately.
If you have already filed a warranty or damage claim and are waiting for a response, note that it may take up to 72 hours (or longer for some cases) to fully process your claim and secure your replacement parts for shipping. If there is any issue with your claim or we require additional information, we will contact you. Otherwise, no further action is required by the customer. When your claim is approved and parts are shipped, confirmation emails will be sent to you immediately. We appreciate your patience while we process your request.
Most orders are fulfilled and shipped within 2-5 business days but sometimes an order may take longer than average to fulfill. Be assured that we process all orders as quickly as possible and in the order that they are received.
Common reasons why shipping gets delayed:
a. Larger items, such as bed frames, sofas, or full dining sets typically take longer to prepare for shipping due to special packaging requirements and/or arranging special freight.
b. Multiple item orders may take longer to compile and prepare for shipping, compared to single item orders or those with only a few smaller items.
c. An order bound for a more remote area may take longer than normal to ship due to special freight arrangements.
d. A stock item selected for your order did not pass pre-shipping inspection and we are pulling new stock to be sure you receive all your items in good order.
e. You have indicated special shipping instructions or requested a special shipping method that requires time to arrange with the shipping company.
f. There is a higher volume of orders currently being processed (e.g., around holiday seasons, back-to-school, during a sale), compared to normal, that may create longer processing/shipping wait times. Orders are processed in the order that they are received.
g. Depending on the manufacturer of your item(s), shipping times may vary.
As soon as your items have shipped, you will receive an email confirmation with your tracking number so that you can track your package and/or schedule a delivery time with the shipping company. You can also check the status of your order at any time by logging into your MY ACCOUNT page for the most up-to-date information about your order status. Tracking information is updated as soon as it is received.
In your original Order Confirmation email, an anticipated ship date and delivery estimate date are shown. Please refer to your Order Confirmation email for expected processing times. Note that these estimates may vary depending on the size of your order, the manufacturer of your items, your delivery address, and other factors that can create small delays. Delays of up to 3 additional business days from the estimates are not abnormal and do not require further action from the customer.
Be assured that we process all orders as quickly as possible and in the order that they are received. When your order is shipped, you will receive a confirmation email that will contain your tracking number to track your package. We appeciate your patience while we carefully prepare your order.
General Order Processing Info:
In-stock orders are typically shipped within 24-48 hours after purchase. Customers in major cities and most urban areas usually receive their in-stock orders within 1-5 business days.
Common Delivery Wait-times by Province:
- Quebec and Ontario: usually 1-2 business days.
- Western Ontario, Manitoba, and the Maritimes: usually 2-4 business days.
- Saskatchewan, Alberta, and BC: usually 3-5 business days.
Although we strive to arrange shipping methods for each location that achieve the shortest delivery wait-times, shipping to certain rural areas and more remote locations may require additional time for delivery. In addition, weather conditions or freight company delays that are out of our control sometimes occur.
Most orders are fulfilled and shipped within 2-5 business days but sometimes an order may take longer than average to fulfill. Be assured that we process all orders as quickly as possible and in the order that they are received.
Common reasons why shipping gets delayed:
a. Larger items, such as bed frames, sofas, or full dining sets typically take longer to prepare for shipping due to special packaging requirements and/or arranging special freight.
b. Multiple item orders may take longer to compile and prepare for shipping, compared to single item orders or those with only a few smaller items.
c. An order bound for a more remote area may take longer than normal to ship due to special freight arrangements.
d. A stock item selected for your order did not pass pre-shipping inspection and we are pulling new stock to be sure you receive all your items in good order.
e. You have indicated special shipping instructions or requested a special shipping method that requires time to arrange with the shipping company.
f. There is a higher volume of orders currently being processed (e.g., around holiday seasons, back-to-school, during a sale), compared to normal, that may create longer processing/shipping wait times. Orders are processed in the order that they are received.
g. Depending on the manufacturer of your item(s), shipping times may vary.
As soon as your items have shipped, you will receive an email confirmation with your tracking number so that you can track your package and/or schedule a delivery time with the shipping company. You can also check the status of your order at any time by logging into your MY ACCOUNT page for the most up-to-date information about your order status. Tracking information is updated as soon as it is received.
If your order status is currently "Preparing", it is being prepared for shipping. This means that the shipping method is being arranged and your items are being collected and carefully packaged for the shipment.
Depending on the number of items in your order, the manufacturer(s), delivery location, type of item (e.g., fragile or very large), some orders may take longer to ship/deliver than estimated on your email order confirmation. Shipping delays of up to 3 additional business days from the estimated ship date are not abnormal and do not require further action by the customer. We appreciate your patience while we carefully prepare your merchandise for delivery as fast as we can.
When your order status changes from "Preparing" to "Shipped", you will receive an email confirmation with your tracking information so you can track your order. This information will also be updated in your MY ACCOUNT page.
If no tracking information is currently showing in your Order History in MY ACCOUNT, your item has not yet shipped and/or we have not yet received your tracking information.
If you feel that your are experiencing extended delays in your order processing, please contact us to follow-up on your order.
Once your order is shipped, you will receive an email confirmation with your tracking number and a link to the shipping company so that you can easily track your package.
If you have not yet received a shipping confirmation email, your order is still being prepared and we do not yet have tracking information for your order. We appreciate your patience while we carefully prepare your order for shipping and will notify you as soon as tracking information is available.
If you have received your shipping confirmation email but cannot locate it, simply login to your MY ACCOUNT page and click on Order History under the Manage My Orders tab to quickly obtain your tracking number and track your package or click the button below.
If your order has already shipped, we can no longer edit your shipping address. You must personally contact the shipping company to change your shipping address. The shipping company and tracking number for your order can be found in your shipping confirmation email or in your MY ACCOUNT page in Order History under the Manage My Orders tab.
If your order has not yet shipped, simply email us with your change of address information and we will confirm the change once processed.
Once you have received the tracking number for your package, you must contact the shipping company directly to schedule or reschedule your delivery date/time, we can no longer make changes to your shipment once it has left our warehouse.
The shipping company name and tracking number for your package are found in your shipping confirmation email or you can track your package by logging into your MY ACCOUNT page and visiting your Order History under the Manage My Orders tab.
If you are having difficulty contacting the shipping company or having your request fulfilled, contact us for assistance.
If you missed your delivery, such that you received a door-knocker or missed-delivery notice, or have been contacted by the shipping company to reschedule delivery, you must contact the shipping company directly to reschedule your delivery date/time. They will work with you to reschedule your delivery and be sure you receive your package. We can no longer make changes to your shipment/order with the shipping provider once it has left our warehouse and is out for delivery.
The shipping company name and tracking number for your package can be found in your shipping confirmation email or you can track your package by logging into your MY ACCOUNT page and visiting your Order History under the Manage My Orders tab.
Midland: 1-800-561-7121
Midland Tracking
UPS: 1-800-PICK-UPS (742-5877)
UPS Tracking
Purolator: 1-888-SHIP-123 (744-7123)
Purolator Tracking
Dicom: 1-888-GoDicom (463-4266)
Dicom Tracking
Canada Post: 1-866-607-6301
Canada Post Tracking
Loomis: 1-855-2LOOMIS (256-6647)
Loomis Tracking
Canpar: 1 800-387-9335
Canpar Tracking
FedEx: 1-800-GoFexEx (463-3339)
FedEx Tracking
GoJit: 1 888-884-6548
GoJit Tracking
CCT Canada: 1866-576-4CCT (4228) Ext. 707
CCT Canada Tracking
Speedy Transport: 1-800-265-5351
Speedy Tracking
Day & Ross: 1-866-DAY-ROSS (329-7677)
Day & Ross Tracking
Western Logistics: 1-800-661-6267
All return requests must be set up and submitted through your MY ACCOUNT page. Return requests typically receive a response, including full instructions for the return, within 24 hours.
Sending a request is quick and easy:
Set Up a Return
Unfortunately, the return window on this order has already expired. No returns will be accepted on this order.
RETURNS & EXCHANGES POLICY
If you are not completely satisfied, you may return your item(s) within 15 days of your order ship date for a full refund minus the cost of shipping, or make an exchange, except for special orders, any clearance item(s) that are Final Sale Only, rugs, indoor/outdoor pillows, or any assembled items. Note that restocking fees may be applied by the manufacturer upon return.
Nobody likes restocking fees and we do all we can to avoid them, it is therefore important that you unwrap your merchandise carefully. Merchandise can only be returned in its original packaging and unassembled. Any opened merchandise, or merchandise that is returned with damaged, some missing, or unwrapped packaging will be subject to a minimum 15% restocking fee, which is applied at the discretion of the manufacturer.
An RMA number is required to return or exchange an item. RMA numbers expire and become invalid after 7 days. Merchandise returned without a valid or active RMA number will be refused and shipped back to the customer at their expense.
Refunds for returned merchandise are fully processed once the items are received back at the warehouse and inspected, and can take 3-5 business days to appear on your credit card or banking statement.
All exchange requests must be set up and submitted through your MY ACCOUNT page.
To complete the request, it's quick and easy:
Set Up an Exchange
Unfortunately, the exchange window on this order has already expired.
RETURNS & EXCHANGES POLICY
If you are not completely satisfied, you may return your item(s) within 15 days of your order ship date for a full refund minus the cost of shipping, or make an exchange, except for special orders, any clearance item(s) that are Final Sale Only, rugs, indoor/outdoor pillows, or any assembled items. Note that restocking fees may be applied by the manufacturer upon return.
Nobody likes restocking fees and we do all we can to avoid them, it is therefore important that you unwrap your merchandise carefully. Merchandise can only be returned in its original packaging and unassembled. Any opened merchandise, or merchandise that is returned with damaged, some missing, or unwrapped packaging will be subject to a minimum 15% restocking fee, which is applied at the discretion of the manufacturer.
An RMA number is required to return or exchange an item. RMA numbers expire and become invalid after 7 days. Merchandise returned without a valid or active RMA number will be refused and shipped back to the customer at their expense.
Refunds for returned merchandise are fully processed once the items are received back at the warehouse and inspected, and can take 3-5 business days to appear on your credit card or banking statement.
Sometimes manufacturer defects occur and we apologize for this inconvenience. We can help! All items are covered under manufacturer's warranty for such occurrences.
To receive replacement parts or a full item replacement, simply file a warranty claim through your MY ACCOUNT page, even if you checked out as a guest or by phone. It is quick and easy:
File a Warranty
NOTE: To serve you faster, warranty claims cannot be filed over the phone.
Warranty Claim Processing Times:
Warranty claims can take up to 72 hours to process and prepare replacements for shipping. Delays in shipping replacement parts may occur depending on whether the replacement items needed are currently in stock or need to be sourced from the manufacturer directly.
We appreciate your patience while we process your claim and will notify you immediately when the status of your warranty claim has changed, such as when it is approved, when replacement parts are shipped and tracking information is available, or if we require more information to complete the warranty.
We value our customers and your satisfaction is important to us. We work as quickly as possible to get you the replacements you need so that you can enjoy your merchandise.
Sometimes damages occur during shipping & handling by the shipping company that are beyond our control. We apologize for these rare occurrences. Let us know and we can help!
To report damaged shipments, simply file a damage claim through your MY ACCOUNT page, so that we can process and ship a replacement and resolve the issue with the shipping company. You can also file a claim through MY ACCOUNT even if you checked out as a guest or by phone. It is quick and easy:
FILE A DAMAGE CLAIM
NOTE: To serve you faster, damage claims cannot be filed over the phone.
Damage Claim Processing Times:
Damage claims can take up to 72 hours to process and prepare replacements for shipping. Delays in shipping replacement parts may occur depending on whether the replacement items needed are currently in stock or need to be sourced from the manufacturer directly. We appreciate your patience while we process your claim. We will notify you when the status of your claim has changed, such as when it is approved, when replacement parts are shipped (if required), or if we require more information.
We value our customers and your satisfaction is important to us. We work as quickly as possible to get you the replacements you need so that you can enjoy your merchandise.
If we mistakenly sent you the wrong item(s), please contact us immediately. We will promptly arrange for pick-up of the incorrect item(s) and send you the correct item(s) at your earliest convenience.
Manufacturing errors sometimes occur during packaging and are only discovered once the customer opens the original packaging. If you discover that your merchandise is missing parts or hardward for proper assembly, please contact us immediately. We will promply have any missing parts and/or hardware sent to you.
If your item(s) arrived with an assembly sheet detailing the parts and hardward that should be included, please circle on the assembly sheet the missing part(s) and include a picture of this in an email to our customer care team so that we can insure you receive the correct part(s).
All warranty claims take up to 72 hours to process (and sometimes longer) and additional time to prepare replacements for shipping. We appreciate your patience while we process your claim as quickly as possible.
We will notify you when the status of your warranty claim has changed, including when it is approved, when your replacement parts have shipped, or if we require more information from you to process your claim.
If you have already been notified that your claim is approved, the replacement part(s) will be prepared for shipping typically within 1-2 business days. However, preparing replacement parts for shipping may take longer than normal if there are a number of parts that require replacement or the item is no longer in stock and parts need to be sourced from the manufacturer directly. As soon as your parts are prepared, they will be shipped to you immediately and we will send you tracking information so you can track your replacements.
If you have not yet received your tracking information, the replacement is still being prepared.
All damage claims take up to 72 hours to process (and sometimes longer) and additional time to prepare replacements for shipping (if required). We appreciate your patience while we process your claim.
We will notify you when the status of your damage claim has changed, including when it is approved, when your replacement parts have shipped, or if we require more information from you to process your claim.
If you have already been notified that your claim is approved, the replacement part(s) will be prepared for shipping typically within 1-2 business days. However, preparing replacement parts for shipping may take longer than normal if there are a number of parts that require replacement or the item is no longer in stock and parts need to be sourced from the manufacturer directly. As soon as your parts are prepared, they will be shipped to you immediately and we will send you tracking information so you can track your replacements.
If you have not yet received your tracking information, the replacement is still being prepared.
You can change your shipping and billing addresses on both the shipping page and the payment page during the checkout process. When you click "ship to different address" or "change billing address", a window will appear prompting you to enter a new address. If this window does not appear, your browser may be out of date. Please contact us and a customer care specialist will assist you in completing your order.
Please verify that the button next to your payment method is checked and that all information entered is accurate. Please pay special attention to the expiry date and CVV number. If all information is correct, you should be able to click "continue" to view your order confirmation. On the checkout confirmation page, if you click "confirm order" and are redirected to the payment page, please note the error message that appears in red at the top of the page and contact customer service. A customer care specialist will assist you in completing your order.
It is possible that the order confirmation was filtered in your email as spam or other. If you cannot locate the email, you can confirm you order by logging into your MY ACCOUNT page and checking your Order History under the Manage My Orders tab, even if you checked out by phone or as a guest. If you do not see your order here but you are sure your transaction was completed, please contact us to follow-up and receive an order confirmation.
If you are on a product page and there is no green "Add to Cart" button below the price, the item you are trying to purchase is out of stock and has been discontinued by the manufacturer. Unfortunately, this item is no longer available for purchase.
If the item status to the right of the price is "In Stock" or "Hurry, only [#] left!", and you still cannot add to cart, please contact us immediately and we will resolve the issue so that you may complete your purchase.
When you click "Add to Cart", the item should be added to your cart allowing you to checkout. The number within the shopping cart icon at the top right of our website will also be greater than "0". If you hover or click the shopping cart icon, your cart should appear and the items in your cart should be displayed. You can click the "Shopping Cart" title of the "Edit Cart" button to view your shopping cart at anytime. You can also click here to view your shopping cart.
If you find that your items have not been added to your cart, please contact us immediately and we will resolve the issue so that you may complete your purchase.
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There are many factors that can affect the loading speed of our website. Our website is hosted on a fully managed, scalable, world-class infrastructure with guaranteed 99.9% uptime and consistenly fast page load times. In the unlikely event of an issue with our servers, a message will appear at the top of every page of our website, indicating the nature of the issue. If our website is loading slowly and no warning message is displayed, please check your internet connection, your WIFI signal, and whether you are downloading large files while browsing the internet.
If there are no issues with your intenet connection, your WIFI signal, and you are not downloading any large files, please contact us.
If there are no issues with your intenet connection, your WIFI signal, and you are not downloading any large files, please contact us.
You can always purchase an item that is currently out of stock. Purchasing the item today will guarantee availability when more stock is received. If you are paying by credit card, your payment will not be processed until the items are in stock and ready to ship. If you change your mind, you can cancel your order at any time before your order has been shipped.
Unfortunately, discontinued products are out of stock and are no longer available. Because products are discontinued by manufacturers, we can no longer order discontinued products.
If you have recently made a purchase and would like to leave feedback about your shopping experience, ShopperApproved, an independent third party company that surveys our customers after checkout and once merchandise has been received, either already has or will send you an email, requesting feedback.
If you are not currently a customer but would like to comment about our website, please click below and send your feedback to our customer care team. Inquiries typically receive a response within 15 minutes to 1 hour, however, more complicated inquiries may take up to 24 hours to receive a response. Weekend and holiday inquiries will receive a response on the following business day.
To leave feedback about a product, browse to the relevant product page and click the "write a review" link under the product name or near the bottom of the product page under the "Reviews" heading. To write a review, you will first be asked to login to your MY ACCOUNT page. Your review will appear within 48 hours on the website.
To leave feedback about our policies, please click below and send your feedback to our customer care team. Inquiries typically receive a response within 15 minutes to 1 hour, however, more complicated inquiries may take up to 24 hours to receive a response. Weekend and holiday inquiries will receive a response on the following business day.
