We will match or beat any advertised price in Canada for a product of the same brand, model, and finish as the item displayed on our website up to 14 days after your purchase date, so long as the product is available for purchase from an authorized dealer and is not a pricing error or clearance or promotional pricing. The advertised price is the total price quote from the retailer, which includes the price of the item plus shipping/delivery fees to your address. When matching prices of American dealers, we must include currency exchange, shipping, brokerage, and duties.
To request a Price Match, please fill out the form by clicking the Price Match link located on each product page. Although all price matches are subject to our approval, most requests are approved within 1 business day. Price match discounts cannot be combined with any other MFC promotional offers.
Shipping is absolutely free within Canada on any order over $50 and only $4.99 on any order under $50, with the exception of certain remote areas within the 10 provinces and territories. For customers in remote areas, shipping quotes will be provided upon checkout. Orders are normally shipped within 1-2 business days of order receipt. Most ground delivery takes 1-7 business days. Some delays may occur in shipping due to circumstances out of our control (e.g., weather conditions, errors in shipping address, availability of customer to receive delivery, etc.). To keep you informed of your shipment status, information at every step of the shipping process is provided to you by email and is always available by logging into your account. When you receive your tracking number, feel free to contact the shipping company and arrange for delivery at your earliest convenience.
We want you to be completely satisfied with every item you purchase. If you are not completely satisfied, you may return your item within 15 days of the ship date for a full refund less the cost of shipping, or an exchange (except for special orders, items labeled "final sale", rugs, pillows, and assembled items). Nobody likes restocking fees and we do all we can to avoid them, therefore, please unwrap your merchandise carefully, keeping in mind that merchandise can only be returned in its original packaging. Any opened merchandise that is returned with damaged, some missing, or unwrapped packaging will be subject to a minimum 15% restocking fees. Refunds will be processed within 1 to 5 business days. If you wish to make a return or exchange, please browse to your order history and click the link under the relevant order to file a request and obtain an RMA number before shipping back your item(s). RMA numbers expire and become invalid after 7 days. Merchandise returned without a valid or active RMA number will be refused and shipped back to the customer at their expense. Shipments that are refused by the customer are considered returns.
We work closely with our distribution partners to make sure your merchandise arrives safely. However, damages from shipping and handling may sometimes occur. The process is easy: you send us pictures and a description of the damages, we send you replacements. To help us protect you and your merchandise and enable us to make a claim on your behalf if items are lost or arrive damaged due to transport, it is important that you inspect all packaging carefully upon delivery before signing the "Proof of Delivery" receipt and report any damage to the packaging to the driver. We recommend taking photos of damaged packaging before opening it. If you cannot inspect your merchandise upon delivery for any reason (e.g., you cannot unwrap the merchandise or do not immediately see any damages to merchandise or packaging), but suspect that it may be damaged, please declare the merchandise as damaged on the Proof of Delivery, before you sign. Signing a Proof of Delivery receipt without indicating any damages will free the transporter of all responsibility regarding loss or damage to your goods and prevents us from filing damage claims on your behalf. We take pride in making sure you receive your merchandise on-time and in good order. If your items have arrived damaged, please browse to order history and click the link under the relevant order to file a claim. *If your items were delivered undamaged but you noticed a manufacturing defect after unwrapping them, please refer to warranties.
We are proud to sell quality products and we stand behind what we sell. All products sold by Modern Furniture Canada are covered by a 1 year limited warranty, unless stated otherwise in the product description (i.e., commercial products may have longer warranty periods and some mechanisms are covered by a lifetime warranty). The process is easy: you send us pictures and a description of the issue, we send you replacements. We will address any merchandise defects by sending replacement parts to you upon request. If the issue cannot be addressed with replacement parts, the product will be replaced. Should you wish to return the product instead, please refer to our returns policy. To file a warranty claim, please browse to order history and click the link under the relevant order to file a claim.