Are you a Canadian company?
Yes! Modern Furniture Canada is a proud Canadian company. 95% of our customers are Canadians, our prices are listed in Canadian dollars, and all our stock and locations are in Canada.
Do you have any showrooms?
In order to keep prices as low as possible, we operate exclusively online and pass our savings on to you! Our website is carefully designed to provide you with a shopping experience that rivals that of any showroom and allow you to see each piece from every angle in great detail. More importantly, we allow you to see each piece in context, in beautifully decorated settings that are as informative as they are inspiring.
Where do you ship from?
Our main warehouse is located in Montreal, QC. We also ship from locations in Ontario and British Columbia.
How much will I pay for shipping?
When you add your items to your shopping cart, you can enter your postal code at the bottom of the page to obtain a shipping quote. Shipping costs will be calculated based on the items in your cart and your postal code. You can also proceed to checkout, create and account and obtain a shipping quote on the delivery address page. If you feel that the shipping rates quoted by the system are higher than you are comfortable with, please contact customer service at 1.877.991.6633
The website won't give me a shipping quote. What should I do?
If the system reports that it cannot calculate a rate, it may be due to a missing space between the first 3 characters and the last 3 characters of your postal code. You may browse to your Account Page and edit your postal code to include a space. You may also contact customer service at 1.877.991.6633
Shipping is too expensive, what can I do?
If you feel that the shipping rates quoted by the system are higher than you are comfortable with, please contact customer service at 1.877.991.6633
How fast will you ship my order?
In-stock orders are usually shipped within 48 hours.
How long will it take to receive my order?
• Customers in major cities and most urban areas usually receive their in-stock orders within 1-5 business day.
• Shipping to Quebec and Ontario usually takes 1-2 business days
• Shipping to Western Ontario, Manitoba, and the Maritimes takes 2-4 business days.
• Shipping to Saskatchewan, Alberta, and BC takes 3-5 business days.
Almost all our orders are received within 5 business days.
Shipping to certain rural areas and more remote locations may require additional time for delivery.
The items I want are out of stock. Can I still purchase them?
• If the item you are interested in is currently out of stock, you may still purchase it. It will be shipped as soon as it becomes available. You can contact customer service at 1.877.991.6633 for an approximate date. Most stock is received within 45 days.
If I purchase an item that is out of stock, can I be refunded if I change my mind?
• Absolutely. We will refund any backorder purchases immediately upon request.
How will my order be shipped?
• We ship our orders with Purolator Express, Purolator Ground, Purolator Freight, Western Logistics, VA Transport, and FedEx Ground, depending on the size of the order and the destination.
Can I schedule a date and time to receive my order?
• We work exclusively with shipping companies that offer scheduled home deliveries. When you receive your tracking information, you may contact the shipping company and schedule a delivery time at your convenience.
Can you ship my order to a different address?
Sure! We'll be happy to ship your order to any address.
What about warranties?
Modern Furniture Canada works exclusively with established and reputable manufacturers of high quality products.
We know how important peace of mind is to you. We understand that quality makes all the difference and we stand by what we sell. That's why all our products are fully guaranteed to be free of manufacturer's defects for 1 year. We also stock a full range or replacement parts for every piece we sell.
Do prices include taxes?
Prices do not include taxes.
• Customers from Québec pay GST and QST
• Customers from British Columbia, Ontario, Nova Scotia, New Brunswick, and Newfoundland pay HST.
• Customers from Alberta, Saskatchewan, Manitoba, PEI, Nunavut, Northwest Territories and the Yukon pay GST
Do you offer volume discounts?
Depending on the product, the size of the order, and location of delivery, we may offer volume discounts. Please contact customer service at 1.877.991.6633.
I'm ready to make my purchase, what do I do?
Make sure your items are in your shopping cart and click the "checkout" button.
You can choose to create an account to manage your invoices and order history in the future, or you can complete your purchase without creating account.
You will go through 4 steps:
1 - Shipping information
2 - Payment Information
3 - Review of Details
4 - Confirmation.
If you prefer making your purchase over the phone, you can call us toll-free!
How can I keep track of my order?
We put a tremendous amount of effort into keeping you informed of everything concerning your order, every step of the way. We believe that whether it's good news or bad news, you should never be kept in the dark.
To keep you posted, all information concerning your order, the stage at which it is, tracking information, any agreement we have with you, or any request you may have made to us, will be available to you by logging into our site and browsing to your order history.
You will also receive an email every time your order status changes. This information will remain available to you indefinitely so whether you need to reprint an invoice or remember a detail, all your information will always be a click away.
What if I there's a problem with my order?
Our years of experience give us a unique insight into the most common mistakes customers make. If there is any potential for confusion, a representative will contact you by phone before shipping to make sure that we are shipping the proper order.
• If we mistakenly sent you the wrong piece, we will immediately send you the correct item and arrange for pickup of the wrong item at your earliest convenience.
• If you simply ordered the wrong item (the wrong model or color), send it back (with an RMA) and we'll refund you or send you the correct piece! Please read our Shipping & Returns page for additional details.
What if I purchase a item and you lower the price a few days later?
If you purchase a item and the price is lowered within the next 14 days, we will credit you the difference upon request.
Is your website secure?
Modern Furniture Canada is secured by an SSL Certificate provided by Comodo. When you are logged in, all data transferred between you and Modern Furniture Canada is secured by a High Grade Encryption (AES-256 Bit), as indicated by the green address bar in your browser.
In addition to all internal security precautions, Modern Furniture Canada is scanned daily to ensure that our site is free of malware.
Which secure online payment methods do you accept?
We accept INTERAC ONLINE, VISA, MASTERCARD, and PAYPAL. Payment information is encrypted and protected by an SSL provided by Comodo and it is processed immediately. Our Visa and Mastercard payments are processed by TD Canada Trust. Payment information, including credit card information, is NEVER stored or saved by Modern Furniture Canada under any circumstances. Please read our Privacy Notice for additional details.
Will Modern Furniture Canada ship outside of Canada?
Sure! We'll ship anywhere in the world!
What are you doing to protect my privacy?
Modern Furniture Canada is committed to respecting your online privacy. We recognize your need for appropriate protection and management of any personally identifiable information you share with us. Please read our Privacy Policy for more details.
